Refund policy

1. RETURNS

You may return the goods within 30 calendar days of delivery for a refund, in
new, uninstalled condition and in the original packaging. This applies to
made-to-order and custom fixtures as well as to items held in our US stock.

2. WHO PAYS FOR SHIPPING ON A RETURN

Delivery to you is free. If you return an item because it is faulty, damaged in
transit, or not what we described, we cover shipping in both directions, we
provide a free return label, and you receive a full refund.

If you return an item simply because you changed your mind, shipping is not
free to us, and we recover it. In that case we deduct from your refund the
actual cost of the original delivery to you and the actual cost of return
shipping. Both amounts are confirmed to you in writing before we authorise the
return, so you know exactly what you will receive before you send anything
back.

Any import duties or customs fees you paid are collected by your country, not
by Mirodemi, and we cannot refund them, though you may be able to reclaim them
from your customs authority.

3. EXCEPTIONS - We cannot accept returns of:

- Products that have been installed or assembled
- Products that are not in the original condition and packaging, including
  outside box and all packing material
- Shades, light bulbs or accessories purchased individually

Before ordering large quantities or special order or custom products we
encourage you to ask for as much information as you need, including swatches,
finish samples etc.

4. DAMAGED OR DEFECTIVE ITEMS

If an item arrives with a manufacturing defect or damage caused in transit,
contact Customer Service immediately by email or phone. We will ask for photos
to determine the best course of action. We will attempt to repair the defect or
damage; if that is not possible, we will arrange an exchange or a full refund.
If the item is part of a set, you may return the other items from that order as
well.

All claims must be made within 30 days of receipt. MIRODEMI reserves the right
to refuse returns or exchanges of items that are not in as-new condition due to
damage or misuse by the customer.

5. HOW TO RETURN AN ITEM

Contact us at inbox@mirodemi.com or +1 (786) 408-6486 before sending anything
back. Within one business day we will issue you a return authorisation number
and send you, in writing, the return address and any shipping cost that will be
deducted from your refund.

Returns are received at our facility in the United States. We confirm the exact
address with your return authorisation number, because the facility depends on
the item and on where you are located.

Please do not ship an item back before you have received the authorisation
number and the address from us, as returns sent without them cannot be
processed.

Our support is available 24/7.